Questions?
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.
Shipping & Delivery
How does shipping and delivery work?
So you've made an order? Welcome to the Salt Theory family!
Our team will carefully package your order and dispatch it within 24–48 hours. If your order contains different products, they may occasionally be shipped separately so we can get each item to you as quickly as possible.
Your order should arrive within 14–21 business days*.
If, in the unlikely event, it hasn't arrived within this timeframe, please get in touch with us. We'll investigate it straight away and do everything we can to get it sorted as quickly as possible.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.
*Please note: All shipping timeframes are calculated from the dispatch date, not the order date.
If your item is a pre-order, the estimated dispatch date will be shown in brackets next to the product name. Your delivery timeframe begins once your order has been dispatched from that date.
If there's no pre-order date listed next to the product, you're in luck - it's in stock and ready to head your way!
How much do I pay for shipping?
Every order includes FREE Australia-wide shipping, no matter how many products you choose. Fast, reliable delivery is always on us.
When will my order arrive?
Once your order has been picked and packed, its journey from Salt Theory HQ to your front door begins.
Every order includes FREE, fast Australia-wide delivery, no matter how many products you choose. You can expect your order to arrive within 14–21 business days* from the date you place it.
*Please note: While these delivery timeframes are based on our delivery partners estimates, occasional delays can happen. As a small Australian business, we genuinely appreciate your patience if this occurs. We'll keep you updated wherever we can, and if you have any questions about your order, we're always just a message away.
How do I track my order?
Yay! Time to celebrate - your order is on its way!
Once your order has been handed over to our delivery partner, you'll receive a shipping confirmation email with a 'Track Order' button. Simply click it to follow your parcel's journey with live tracking updates.
Haven't received your shipping confirmation email yet? Don't forget to check your spam or junk folder—it may have found its way there.
If you still can't find it, just get in touch. As a small Australian business, we're always happy to help.
Help, I think my order is lost/hasn’t been delivered?
Think your order might be lost in transit?
While our delivery partners estimate 14–21 business days for standard delivery, occasional delays can happen. If this occurs, your tracking may show an updated “delayed” delivery date.
If your order hasn’t arrived within 21 business days, please contact us and we’ll look into it for you.
*Please note: Once an order has been handed over to our delivery partner, we’re required to follow their delivery and investigation process. We understand delays can be frustrating, and if you’ve already been in touch with the delivery provider, please let us know. We’ll happily follow up on your behalf to help get things moving as quickly as possible.
Can I change my shipping address?
Oops! Is your order heading to the wrong address?
Don't worry - we can absolutely help! If your order hasn't been dispatched yet, simply send us your updated address and we'll change it for you.
If your order has already been dispatched, don't panic! You may still be able to redirect it using the tracking link in your shipping confirmation email.
*Please note: We can only ship your order to the address provided at checkout. If an incorrect address has been entered and your parcel is successfully delivered there, we're unfortunately unable to retrieve or replace it. Please double-check your shipping details before completing your order.
Do you ship internationally?
At this time, we only deliver our products to customers in Australia.
Product Questions
Do you offer wholesale or bulk purchase discounts?
Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!
*Please note: This is subject to stock availability.
Can I send a Salt Theory order as a gift?
Absolutely! Simply enter your recipient's address as the shipping address and your own details as the billing address when you place your order.
To make gifting even easier, we never include pricing or invoices inside the parcel - your receipt is sent directly to your email instead.
*Please note: As our orders are carefully packed by our fulfilment partner, we're unable to include personalised gift messages with your parcel. We appreciate your understanding.
Are you stocked in any stores anywhere?
Nope, it’s just us! Our Salt Theory products are only available on our online store here in Australia. Unfortunately, we don't currently offer international shipping.
Returns & Exchanges
Do you have a returns policy?
We know this is the boring legal stuff, but it's worth a quick read.
We want you to absolutely love your Salt Theory products, which is why every eligible product comes with our 30-Day Money-Back Guarantee. If it's not the right fit for you, simply let us know within 30 days of receiving your order.
To be eligible for a return:
- Please contact us within 30 days of receiving your order and send your item back within the timeframe we provide.
- Items marked Final Sale or Non-Returnable at the time of purchase aren't eligible for return unless they're faulty.
- As these are personal care products, we won't resell returned items. However, we do ask that you package your return carefully to prevent damage in transit.
Before returning your item, we'll also ask you to send us a few clear photos so we can inspect it for quality control and help improve our products.
*Please note: If you're returning an item purchased as part of a bundle, the remaining items will revert to their individual retail prices and your refund will be adjusted accordingly.
How long do I have to return the products?
Need a little more time to decide?
Give Halo™ a try for 30 days. If you don't love it, we'll give you your money back.
That's how confident we are that you'll wonder why you ever used anything else.
We offer a 30-Day Money-Back Guarantee, giving you plenty of time to try your Salt Theory products and decide if they're right for you.
If you need to arrange a return, simply get in touch within 30 days of receiving your order. For all the details, please refer to our Returns Policy.
Can I return my order for a refund?
While we're confident you'll love your Salt Theory products, we understand that everyone's different. That's why we offer a 30-Day Money-Back Guarantee. If you're not completely happy with your purchase, simply return it within 30 days for a full refund.
*Please note: Some items may not be eligible for return. Any exclusions will be clearly noted on the product page and/or at checkout. Before returning your item, we'll ask you to send us a few clear photos and package it carefully to prevent damage during transit.
**If you're returning an item purchased as part of a bundle, the remaining items will revert to their individual retail prices and your refund will be adjusted accordingly.
Do I have to pay for returns?
We’ve got you covered here too. All eligible returns and exchanges within Australia include a free return shipping label, which we’re happy to organise for you. That means no extra expense at the post office.
Simply contact our friendly team here and we’ll help you every step of the way.
*Please note: Not all items are eligible for return. Any exclusions will be clearly noted on the product page and/or at checkout.
How long does it take for my return/exchange to be processed?
We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.
How long does it take for my refund to be processed?
We’re sad to see you go!
Once your refund has been processed, we'll send you a confirmation email. From there, it usually takes 2–5 business days for the funds to appear in your account, depending on your bank or payment provider.
If it's been longer than 5 business days and your refund still hasn't arrived, we recommend contacting your bank or payment provider (such as Afterpay) first.
If you still need a hand, please get in touch - we're always happy to help
Payment
How secure is your payment?
Your privacy and security are our highest priority.
All payments are processed securely through Shopify Payments, using industry-standard encryption to help protect your personal and payment information. Shopify's secure payment platform is trusted by millions of businesses worldwide, giving you peace of mind every time you shop with Salt Theory.
What payment types do you offer?
We accept all the good old-fashioned favourites, including Visa, Mastercard, American Express and PayPal, as well as most debit cards that can be used for online purchases.
Prefer to keep things simple? We also accept Apple Pay and Google Pay for a fast, secure checkout too.
Do you have payment plan options?
Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay).
How do I use a discount code?
We love helping you save a little.
Simply head to the checkout and, on the first page, you'll see a box where you can enter your discount code. Click 'Apply' and your savings will be reflected before you reach the payment page, so you'll always know exactly what you're paying.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
I forgot to use my discount code!
Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
What currency is the store in?
All pricing for our Australian store is listed in Australian dollars (AUD).
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order?
Don't worry - we're here to help.
Simply get in touch with our friendly team and let us know what's happened. To help us resolve things as quickly as possible, please include a few clear photos of the issue with your message. This allows us to identify the problem and find the best solution for you as quickly as we can.
I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
*Please note: We work hard to dispatch orders as quickly as possible, so we can't guarantee that changes or cancellations can be made once an order has been placed. If your order has already been processed, it may be too late to make changes. Please double-check your order details before completing your purchase.
How do I contact you?
Gone are the days of carrier pigeons and faxes. Emailing us is definitely the easiest way to reach us!
You can contact us here or by emailing us at hi@salt-theory.com.au. This also allows us to keep a paper trail for your issue so we can help you as best we can.
We're only human, so while we do our best to reply as quickly as possible, we really appreciate your patience. We promise we won't leave you on "read"!
How do I provide feedback?
We're always looking for ways to improve, so we genuinely love hearing your thoughts.
Whether you have feedback, a suggestion, or you'd simply like to share your Salt Theory story, we'd love to hear from you. Nothing makes us happier than seeing our products becoming used and loved as part of your everyday routine.
Feel free to get in touch with us anytime through our contact form here or by emailing us at hi@salt-theory.com.au
Where are you located?
Our Salt Theory HQ is located in Castlemaine, Vic. Your Salt Theory products start their journey to you from our warehouses in Brisbane, Sydney and Melbourne.
*Please note: Our Salt Theory HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres at this time.